Privacy Policy

When you request a quote, book a service, or contact us, we may collect:

• Name, mobile phone number, and email address
• Service address, city, state, and ZIP code
• Details about the service you're requesting (property type, square footage, add-ons, etc.)
• Preferred contact method and preferred service timing
• Payment information when you purchase a gift card or pay an invoice (processed by our third-party payment provider — we do not store full card numbers)
• Communications you send us, including text messages, emails, and phone calls

• To provide you with an accurate quote and schedule your service
• To send appointment confirmations, arrival windows, and service reminders by text, email, or phone
• To send invoices, estimates, and payment receipts
• To respond to your questions, reviews, and referral or gift card requests
• With your consent, to send promotional offers or seasonal reminders
• To improve our services and website

If you provide your mobile number and opt in to receive text messages, we use it to send appointment confirmations, arrival windows, estimates, invoices, and — if you've opted in — promotional messages. Full details on SMS consent, message frequency, and how to opt out are in our SMS Terms & Conditions. We do not sell or share mobile opt-in data with third parties for their own marketing purposes.

We do not sell your personal information. We may share it with:

• Service providers who help us operate our business (e.g. our database host, payment processor, SMS and email delivery providers)
• Government agencies, when required by law or a valid legal request
• A successor entity in the event of a business sale, merger, or transfer

We retain customer and job information for as long as reasonably necessary to provide our services, maintain business records, and comply with legal obligations. We use industry-standard safeguards, including encrypted data storage and restricted employee access, to protect your information from unauthorized access.

• You can opt out of promotional text messages at any time by replying STOP
• You can unsubscribe from marketing emails using the link in any email we send
• You can request that we delete your information by contacting us below, subject to records we're required to keep for legal or accounting purposes

Our services are intended for adults. We do not knowingly collect information from children under 13.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

Questions about this Privacy Policy or your information? Contact us at rob@xlr8pressure.com or (832) 459-5981.